Tag Archives: Scott Gladstone

Ryan and Gladstone Lead Wireless Zone Stores to Success

by John Stratton

(l-r) Josh Carroll, sales associate, Wallingford location, Scott Gladstone, owner, Wireless Zone,  Matthew Schloemann, sales associate, Guilford location, Neil Ryan, owner, Wireless Zone, and James Stack, sales associate, New London location.

(l-r) Josh Carroll, sales associate, Wallingford location, Scott Gladstone, owner, Wireless Zone, Matthew Schloemann, sales associate, Guilford location, Neil Ryan, owner, Wireless Zone, and James Stack, sales associate, New London location.

We’ve all been living in the middle of a technological revolution for the past few decades, and for most of us that’s been a very good thing—except for the confusing onrush of new capabilities and “apps” for that powerful little cellphone that we carry. In fact, the phone is so powerful that we often can’t decide what, exactly, are the best choices for our own lives.
But there are those who are there to help us sort it all out.

For the two founders of Wireless Zone stores in eastern and southern ConnecticutNeil Ryan and Scott Gladstone—it’s definitely not a “one size fits all” business. For the past 20 years, they’ve built a reputation for both keeping abreast of technology for business-to-business service, as well as, providing up-front, face-to-face service to everyday cellphone users.  In fact, that service is what made them a success.

“Yes, the technology moves fast,” says Neil, “but Wireless Zone is there to make that technology available to real people to improve their real lives…by getting to know what those lives are all about.”

Scott adds that, “From Day One, we were very fortunate that we had a ‘customer-centric’ philosophy, building on referrals, involving ourselves in the community, and separating ourselves from our competitors.”

It was a lot of work, though, and involved a commitment to an opportunity that they jumped at in 1992, when Scott called Neil and said that they could collaborate in a then-emerging business. The two had been friends since freshman orientation at Keene State College in Keene, New Hampshire. Both were business majors; after graduation, Scott became involved in the car phone business… and he saw prospects for exciting growth. Neil plunged right in, and they both moved to southeastern Connecticut, with few contacts here other than a strong faith in the lifestyles of the communities around them—and in the Wireless Zone concept, which was part of the burgeoning Verizon system. They opened their first Wireless Zone in Groton, and now have ten stores with skilled, people-oriented personnel.

In those earliest days, Wireless Zone stores were about “car phones,” those gee-whiz features in the cars of traveling industrial representatives and busy business people whose office was effectively within their vehicle. Today, cell phones are everywhere, on every belt and in every handbag.

It’s hard to live without them, since they’ve grown far beyond voice communication into powerful computers with links to the Internet and hundreds of thousands of functions available. “It’s a remote control to the world,” Neil observes. As that “remote” increases in flexibility, though, understanding it becomes crucial.

“My view,” said Scott, “is that we are not a ‘box-store’ experience, selling a device and then charging you to set it up. We spend a lot of time to be sure that our team members know how to transfer data, emails, and applications for customers, so that the customer is confident in the phone’s use and potential.  And we are there at no charge if they have questions or are looking for suggestions.”

Neil cites a contractor who came in recently, wanting a new phone. “We were able to show him how a new application can scan a room and help to provide working drawings, measure studs, locate key structures. We do it all: set up, load, train, transfer data, handle everything in the transition. What’s cool is that we can save them money, too!”

Celebrating 20 Years of Wireless Zone Communications: On the 20th Anniversary guest list were Amara Alpert and Kitty Stalsburg, High Hopes Therapeutic Riding; Nancy and Bob Gentes, Madonna Place; Denise & Jeffrey Hawk, Hospice of Southeastern Connecticut; Bill Stanley and Karen Buck, L+M Hospital; Shawn Maynard, Thomas Birkenholz, and Kathy Gaito, Windham Hospital; Denise and Bob Hornbecker, Channel 3 Kids Camp; Make-a-Wish Foundation; Kathy and Lou Allen, Thames River Community Services; Jerry Fischer and Marcia Reinhard, Jewish Federation of Eastern Connecticut; and Lucy and Gerry Fortier, Brattleboro Area Drop In.

Celebrating 20 Years of Wireless Zone Communications: On the 20th Anniversary guest list were Amara Alpert and Kitty Stalsburg, High Hopes Therapeutic Riding; Nancy and Bob Gentes, Madonna Place; Denise & Jeffrey Hawk, Hospice of Southeastern Connecticut; Bill Stanley and Karen Buck, L+M Hospital; Shawn Maynard, Thomas Birkenholz, and Kathy Gaito, Windham Hospital; Denise and Bob Hornbecker, Channel 3 Kids Camp; Make-a-Wish Foundation; Kathy and Lou Allen, Thames River Community Services; Jerry Fischer and Marcia Reinhard, Jewish Federation of Eastern Connecticut; and Lucy and Gerry Fortier, Brattleboro Area Drop In.

“With our customers,” Neil adds, “it’s an interview process, to give them a better mobile experience and help them grow into its possibilities. We do tons of education; it’s free; it’s enjoyable; it comes to us naturally.”

They are continuing to seek expansion beyond their present stores in Groton, New London, Killingly, Branford, Guilford, Wallingford, North Windham, Putnam, Tolland…and Brattleboro, Vermont.  But a key is the staff, Scott asserts. “We keep our ears to the ground to find good people who are available,” he says, “so we can train, educate, and instill them with our customer-oriented values.”

The future of mobile computing and cellphones is ever-changing, said Neil, but he sees rapid increases in “machine-to-machine” connections that will keep homeowners in closer control of their home devices of all kinds; likewise, he sees ever more expansion of cellphones as means to manage home and personal finances.

Wireless Zone is very involved in community support with at least 50 organizations, notably the Make-a-Wish Foundation, Hospice of Southeastern Connecticut, Lawrence + Memorial Hospital, Waterford Country School, Madonna Place, and Thames Valley Community Services. The nonprofit donations can range from $1,000 to $30,000.

Neil, originally from Port Jefferson, Long Island lives in Stonington with his 10-year old son, Jack; and Scott is a Waterford resident with his wife, Simone, and children Shayna, 8, and Travis, 11.

“We’re fortunate, Scott reflects, “that the community was so receptive, and we want to always exceed people’s expectations for us.”

From the Publisher: January’s Bright Lights Dazzle

The Big 2-0 is Here! The Resident’s Alexis Ann celebrates Wireless Zone’s 20th anniversary with the company’s co-founders, Neil Ryan, left, and Scott Gladstone, right, at Mohegan Sun in December. Neil’s and Scott’s mobile-communications company has grown to ten stores since its founding in 1992 by the two college friends from Keene State--see page 19 for details.

The Big 2-0 is Here! The Resident’s Alexis Ann celebrates Wireless Zone’s 20th anniversary with the company’s co-founders, Neil Ryan, left, and Scott Gladstone, right, at Mohegan Sun in December. Neil’s and Scott’s mobile-communications company has grown to ten stores since its founding in 1992 by the two college friends from Keene State–see page 19 for details.

Sunrise in Noank,” a stunning photo by Steven Spellman, sets a tone of awakening…and brings to mind that Steven and I were classmates at Stonington High, just yesterday! Our good Senator who is now retiring, Joe Lieberman, received stellar recognition from the Department of Homeland Security. The Distinguished Service Medal is their highest honor and reflects his role in originating the department; so cast a watchful eye on page 5.

Our own tall ship, the Coast Guard’s Eagle, has a new lease on her 77-year life, courtesy of a three-month maintenance effort by the Submarine Base and the Coast Guard. The dockside work at the base is her longest maintenance period there in some 20 years. Sail on to page 5 see her berthed at Fort Trumbull.

Then, look ahead and see what’s cookin’ on page 8, as Celebrity Chef Robert Irvine of TV’s “Restaurant: Impossible” demonstrates his energy at the Garde. And don’t forget that he’ll be back soon to show us his skills at the Mohegan Sun’s WineFest 2013, coming up January 26 and 27 in the Uncas Ballroom. Get your tastebuds ready!

And while you’re looking forward, think of your special Valentine!  See our back cover for a chance to feature your Valentine tribute and photo on our February 13 front page. Maybe you’ll win a spectacular package of fun—a night at the Inn at Stonington, a gift from Fripperies, flowers from Garden of Eden, and dinner at Zack’s Bar & Grille in Stonington.  It will be a priceless memory that will last a lifetime!

Thanks for reading The Resident, the Good News that Rocks for 2013. Remember, The Resident reaches 64 communities and is the most cost-effective way to advertise in the region.

 

Alexis Anneditor & publisher

Alexis Ann
editor & publisher

Year in Review: February – June 2012

Sue Murphy, Executive Director, Liberty Bank Foundation, opened the Business Breakfast at Three Rivers February 29, sponsored by the Chamber of Commerce of Eastern Connecticut, Dominion Millstone Power Station, and Liberty Bank Foundation.Generational Diversity  Harnessed For Productivity

Sue Murphy, Executive Director, Liberty Bank Foundation, opened the Business Breakfast at Three Rivers February 29, sponsored by the Chamber of Commerce of Eastern Connecticut, Dominion Millstone Power Station, and Liberty Bank Foundation.

 


Snip!  The new showroom of Grader Jewelers opened on March 30, on 217 Boston Post Road in Waterford. Peter, left, and Mark Grader wield the symbolic scissors at the ribboncutting along with Lorraine Grader, Don Stewart, and Linda Grader (center). Flanking them are State Senator Andrea Stillman, left, and the Chamber of Commerce of Eastern Connecticut’s President, Tony Sheridan, right, who honored the Grader family at the event.Grader Jewelers Sparkles With New Building In Waterford

Snip!  The new showroom of Grader Jewelers opened on March 30, on 217 Boston Post Road in Waterford. Peter, left, and Mark Grader wield the symbolic scissors at the ribboncutting along with Lorraine Grader, Don Stewart, and Linda Grader (center). Flanking them are State Senator Andrea Stillman, left, and the Chamber of Commerce of Eastern Connecticut’s President, Tony Sheridan, right, who honored the Grader family at the event.


(l-r) Herbert Lebowitz, West Hartford, Adolph Betterini, Avon, and Steve Cavallari, Kensington, take part in a meeting for the AmericanWarrior organization at the Rose City Senior Center. On May 26, the organization sent 100 World War II Veterans to see their national memorial for the first time. WWII Veterans: Day of Honor in Norwich Sees 100 Vets On DC Trip

(l-r) Herbert Lebowitz, West Hartford, Adolph Betterini, Avon, and Steve Cavallari, Kensington, take part in a meeting for the AmericanWarrior organization at the Rose City Senior Center. On May 26, the organization sent 100 World War II Veterans to see their national memorial for the first time.


Three generations of Whittles — Bob, Rick and Phil — are proud to carry on the family tradition of farming started by Robert Whittle in 1906.Willow Spring: A Whittle Tradition For Five Generations

Three generations of Whittles — Bob, Rick and Phil — are proud to carry on the family tradition of farming started by Robert Whittle in 1906.

 

 


On April 14, big scissors cut a big ribbon as young Ryan Hewes, assisted by Shari Holdridge Hewes and Mayor John Rodolico, symbolically re-open the Holdridge center in Ledyard. Left to right are Tony Sheridan (at microphone), Eric Kane, Mayor Rodolico, Ben Hewes, Ryan Hewes, Rep. Tom Reynolds, and Matt Hewes. Ryan is a sixth-generation Holdridge.Holdridge Helps Ledyard Stay Green

On April 14, big scissors cut a big ribbon as young Ryan Hewes, assisted by Shari Holdridge Hewes and Mayor John Rodolico, symbolically re-open the Holdridge center in Ledyard. Left to right are Tony Sheridan (at microphone), Eric Kane, Mayor Rodolico, Ben Hewes, Ryan Hewes, Rep. Tom Reynolds, and Matt Hewes. Ryan is a sixth-generation Holdridge.

 


(l-r) David B. Moorehead, Executive Director, Waterford Country School, and Scott Gladstone, owner of ten local Wireless Zone stores, holds the Community Service Award just presented to him at the School’s Recognition Night Dinner held at the Eugene O’ Neill Theater Center on May 23.Waterford Country School Recognizes Scott Gladstone

(l-r) David B. Moorehead, Executive Director, Waterford Country School, and Scott Gladstone, owner of ten local Wireless Zone stores, holds the Community Service Award just presented to him at the School’s Recognition Night Dinner held at the Eugene O’ Neill Theater Center on May 23.

 


L+M’s Friends and Family Celebrate a Century of Care

A sparkling gala for 2,000 friends and employees celebrated the hundredth anniversary of Lawrence + Memorial Hospital on May 19. A few of the celebrants were (l-r) Martha Garvin, Jackie Linicus, Cheryl Copp, Beth Landa, MaryBeth Jordan, Nancy Shepard, Kim Tassone and Katrina O’Camp-Sheehan.

A sparkling gala for 2,000 friends and employees celebrated the hundredth anniversary of Lawrence + Memorial Hospital on May 19. A few of the celebrants were (l-r) Martha Garvin, Jackie Linicus, Cheryl Copp, Beth Landa, MaryBeth Jordan, Nancy Shepard, Kim Tassone and Katrina O’Camp-Sheehan.