For over 37 years, Connecticut residents have been able to find the help they need through United Way 2-1-1, statewide information and referral service funded by the State of Connecticut and Connecticut United Ways and administered by the United Way of Connecticut. A call to United Way 2-1-1 gets people connected to the health and human services assistance they need.
United Way 2-1-1 is available 24 hours a day, 7 days a week. When someone calls 2-1-1 they reach degreed, multilingual Call Specialists that help them sort through their challenges and provide the best assistance and referral for their situation. 2-1-1 utilizes a constantly updated computerized database of approximately 4,800 health and human service providers offering over 48,000 services. The service is available to everyone, regardless of income or age, whether they need help or want to give help through donating or volunteering. 2-1-1’s resource database can also be accessed online at www.211ct.org.
All told, in 2012, 2-1-1, handled over 412,000 calls offering over half a million referrals and registered over 640,000 visits on www.211ct.org. The top calls were looking for information on housing, utility assistance and financial assistance. 2-1-1 also plays a role before, during and after weather and other emergencies. During Hurricane Sandy, 2-1-1 handled over 17,000 calls and registered 6,000 searches on 211ct.org, from people looking for help finding and accessing basic needs such as shelter and food, for learning about evacuation routes, locations of open gas stations and pharmacies, filing damage claims, and much more.
After the Newtown tragedy, 2-1-1 received calls from across the state and the nation seeking help coping with the awful event and offering volunteer help and donations to the people of Newtown. 2-1-1 created a special Sandy Hook/Newtown Resources web page providing a range of resources for handling grief and trauma for both children and adults.
In addition to 2-1-1, United Way of Connecticut also administers: 2-1-1 Child Care which provides referrals for licensed child care facilities, assistance to help unlicensed providers to become licensed and child care trainings for parents and providers in the community; Child Development Infoline which helps families concerned about their child’s development to get information, support and referrals to services; and HUSKY Infoline which provides information about the state’s health insurance program for children and families. All of these services can be reached by dialing 2-1-1.
United Way of Connecticut’s mission is to help meet the needs of Connecticut and its residents by providing information, education and connection to services. UWC furthers its mission by providing 24/7 toll-free call center access to health and human services information through 2-1-1, as well as specialized services in child care, child development and disabilities and HUSKY, Connecticut’s children’s health insurance program.
Richard J. Porth
President & CEO
United Way of Connecticut